UK DWP contact details.

[AlexO]

Hi Guys
Would be really grateful if someone with the phone number or email address of the Proof of Life dept. could copy me over with it.
No UK pension payments for more than 2 months, not sure if there is anything in the Snail Mail system and wife threw out the docs with these contact details before I had saved them.
Cheers in advance.

[Doodoo]

Easy Peasy

https://www.gov.uk/government/organisat ... k-pensions

OR Call them at the Embassy

[AlexO]

Easy Peasy

https://www.gov.uk/government/organisat ... k-pensions

OR Call them at the Embassy

I know it can be a bit confusing but there is no direct call number in your link (already checked).
Its a specific number included in correspondence when the DWP send Proof of Life certification to individuals.
My experience of the Embassy, chocolate ashtray comes to mind.

[Stuart52]

Here we go: 0191 218 7777 or 0191 218 7280

[AlexO]

Here we go: 0191 218 7777 or 0191 218 7280

Thank you Mak Mak.

[tamada]

Telephone: +44 191 218 7777
Textphone: +44 191 218 7280

Those numbers are from the downloadable life certificate form from DWP website that includes the bizarre advice to NOT send the form unless they've requested it. They also claim, "We have many
different ways we can communicate with you." but it seems they are stuck on the world's snail mail system as the primary one. Maybe that's why they allow 16 weeks to respond?

Good luck on getting your pension unclogged.

https://www.gov.uk/government/publicati ... icate-form

[samster]

Just for info, a friend of mine was on hold listening to whatever the muzak is for over 40 mins last week. He gave up when his credit ran out. I had to lend him my phone which has free calls to try again.

[joepai]

Try this number from Thailand : 0044 800 731 7898

[AlexO]

Telephone: +44 191 218 7777
Textphone: +44 191 218 7280

Those numbers are from the downloadable life certificate form from DWP website that includes the bizarre advice to NOT send the form unless they've requested it. They also claim, "We have many
different ways we can communicate with you." but it seems they are stuck on the world's snail mail system as the primary one. Maybe that's why they allow 16 weeks to respond?

Good luck on getting your pension unclogged.

https://www.gov.uk/government/publicati ... icate-form

Thanks Tam, very helpful.
Apologies Doodoo, I missed that information on page 2 when I read over originally. Seems everyone can be confused at times

[AlexO]

Thanks Gents.
Will try out the numbers Monday coming.
The DWP have your telephone number and email address but insist on sending out snail mail correspondence that you have no idea it's supposed to be coming then stopping your pension because you haven't responded. Makes perfect sense doesn't it?

[AlexO]

Sorted gents, thanks MakMak for your help.
They claim its for security reasons they must send out hard copies of the certificate but are very aware that there are many, many complaints from expats about not receiving initial snail mails.
You can almost hear the hamsters running inside the computer.

[tamada]

Sorted gents, thanks MakMak for your help.
They claim its for security reasons they must send out hard copies of the certificate but are very aware that there are many, many complaints from expats about not receiving initial snail mails.
You can almost hear the hamsters running inside the computer.

Computer? You wish. Bloody dark ages stuff in the day of apps.

Mind you, the UK government is rolling out a digital wallet and it's not the cash handout thing like these muppets. The UK has/had the online "government gateway" for a while. I only used it once and was pretty much akin to that other technology marvel called Teletext. But this new wallet will host all your government-related stuff, including your passport in a digital format. I would imagine pension-related stuff and the like would also be hosted on the app, including proof of life requests.

Anyway, glad you got it sorted. How was the phone menu and "hold" time like?

[AlexO]

Sorted gents, thanks MakMak for your help.
They claim its for security reasons they must send out hard copies of the certificate but are very aware that there are many, many complaints from expats about not receiving initial snail mails.
You can almost hear the hamsters running inside the computer.

Computer? You wish. Bloody dark ages stuff in the day of apps.

Mind you, the UK government is rolling out a digital wallet and it's not the cash handout thing like these muppets. The UK has/had the online "government gateway" for a while. I only used it once and was pretty much akin to that other technology marvel called Teletext. But this new wallet will host all your government-related stuff, including your passport in a digital format. I would imagine pension-related stuff and the like would also be hosted on the app, including proof of life requests.

Anyway, glad you got it sorted. How was the phone menu and "hold" time like?

The usual time/money wasting blurb at the start then the last of 3 options was the one I needed. Waiting time pretty good both times I had to call, only about 5 minutes then around another 5 minutes answering personal details but overall pretty good. First call the girls English local accent was so strong I could hardly understand her, second call much better.

[tamada]

Sorted gents, thanks MakMak for your help.
They claim its for security reasons they must send out hard copies of the certificate but are very aware that there are many, many complaints from expats about not receiving initial snail mails.
You can almost hear the hamsters running inside the computer.

Computer? You wish. Bloody dark ages stuff in the day of apps.

Mind you, the UK government is rolling out a digital wallet and it's not the cash handout thing like these muppets. The UK has/had the online "government gateway" for a while. I only used it once and was pretty much akin to that other technology marvel called Teletext. But this new wallet will host all your government-related stuff, including your passport in a digital format. I would imagine pension-related stuff and the like would also be hosted on the app, including proof of life requests.

Anyway, glad you got it sorted. How was the phone menu and "hold" time like?

The usual time/money wasting blurb at the start then the last of 3 options was the one I needed. Waiting time pretty good both times I had to call, only about 5 minutes then around another 5 minutes answering personal details but overall pretty good. First call the girls English local accent was so strong I could hardly understand her, second call much better.

Ah, so we assume the second call was handled by their call centre in Chennai.

[AlexO]

Sorted gents, thanks MakMak for your help.
They claim its for security reasons they must send out hard copies of the certificate but are very aware that there are many, many complaints from expats about not receiving initial snail mails.
You can almost hear the hamsters running inside the computer.

Computer? You wish. Bloody dark ages stuff in the day of apps.

Mind you, the UK government is rolling out a digital wallet and it's not the cash handout thing like these muppets. The UK has/had the online "government gateway" for a while. I only used it once and was pretty much akin to that other technology marvel called Teletext. But this new wallet will host all your government-related stuff, including your passport in a digital format. I would imagine pension-related stuff and the like would also be hosted on the app, including proof of life requests.

Anyway, glad you got it sorted. How was the phone menu and "hold" time like?

The usual time/money wasting blurb at the start then the last of 3 options was the one I needed. Waiting time pretty good both times I had to call, only about 5 minutes then around another 5 minutes answering personal details but overall pretty good. First call the girls English local accent was so strong I could hardly understand her, second call much better.

Ah, so we assume the second call was handled by their call centre in Chennai.

No definitely an Anglo Saxon accent spoken quite clearly. The first one sounded as if her parents came from a combination of North East Scotland and North East Engurland

[tamada]

Sorted gents, thanks MakMak for your help.
They claim its for security reasons they must send out hard copies of the certificate but are very aware that there are many, many complaints from expats about not receiving initial snail mails.
You can almost hear the hamsters running inside the computer.

Computer? You wish. Bloody dark ages stuff in the day of apps.

Mind you, the UK government is rolling out a digital wallet and it's not the cash handout thing like these muppets. The UK has/had the online "government gateway" for a while. I only used it once and was pretty much akin to that other technology marvel called Teletext. But this new wallet will host all your government-related stuff, including your passport in a digital format. I would imagine pension-related stuff and the like would also be hosted on the app, including proof of life requests.

Anyway, glad you got it sorted. How was the phone menu and "hold" time like?

The usual time/money wasting blurb at the start then the last of 3 options was the one I needed. Waiting time pretty good both times I had to call, only about 5 minutes then around another 5 minutes answering personal details but overall pretty good. First call the girls English local accent was so strong I could hardly understand her, second call much better.

Ah, so we assume the second call was handled by their call centre in Chennai.

No definitely an Anglo Saxon accent spoken quite clearly. The first one sounded as if her parents came from a combination of North East Scotland and North East Engurland

Sounds like my niece.